ITIL4 Managing Professional Transition v1.0

How should the seven guiding principles be combined when an organization is making a decision?

An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Which are elements of the service value system?

An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

Which can act as an operating model for an organization?

Which describes the value driven approach to service design?

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

What BEST describes the relationship between planning and risk?